Returns

Returns

If you need help; please contact the Otago Museum Shop by email on shop@otagomuseum.nz or give us a call on (03) 474 7474 ext 811 Monday to Friday from 10am to 5pm.

Please contact us first before sending products back to us.

If an item is faulty or damaged, we will happily replace it or issue a credit.   All damage claims must be made within seven days of receipt of delivery. The product must not have been used or worn and it should still be with its original packaging.

Please be aware that manufacturing defects do not include normal fair wear and tear and any damages caused by accident.  We reserve the right to not offer an exchange or credit when an item is damaged as a result of misuse for example if an item is used for a purpose it is not intended for.

 

Change of Mind

All products are purchased by the buyer on the basis of the price and description shown on our website.  If on receipt of products, you change your mind, please contact us immediately to get an agreement on a right to exchange. The product must not have been used or worn and the original packaging must be undamaged. All return courier costs will be your responsibility and when checked and approved by us, we will complete the exchange transaction.

We cannot cancel an order after payment has occurred. However, if a last-minute ordering error has been made, please contact us immediately after payment-processing to see if there is some way we can assist before we ship the product to you

Please note – we do not exchange or return earrings.

 

Out of stock products

If we are unable to supply your order after you have confirmed purchase, we will let you know as soon as possible and refund you in full. Refunds will be issued by direct deposit to your credit card or bank account.

 

Damaged Goods

If your parcel was damaged in transit, please contact us as soon as possible – preferably within two working days of receiving the damaged goods. This will allow us to process returns to meet any courier or other insurance timeframes we may have to meet. Please also keep the original packing as couriers may need to inspect this.

 

Faulty Goods

If any Goods are found faulty or not fit for purpose, please contact us so we can proceed to repair, replace, or refund.

 

Incorrect Orders

We endeavour to make sure every order is correct, but if we have sent an incorrect item, please contact us upon receipt. We will pay for the return of the products, however please ensure they are in their original condition, with all display packaging, labels and tags kept intact (excluding courier packaging).