Shipping & Delivery
COVID-19 UPDATE – August 2021
Level 4: our online store is open to browse and purchase from.
Level 3: we are able to dispatch orders and ship to your home. Our aim is to dispatch orders within 24 hours but some delays may occur.
Level 2: click and collect is available.
Level 1: both our online shop and giftshop at Otago Museum are open.
We hope you are all staying safe in your bubbles.
Our phone lines are unmanned during Level 3 and 4, but please email and we will be in touch shortly.
Otago Museum Shipping
We use a variety of couriers to ship our products and can send anywhere within New Zealand, except to post boxes.
After your order has been placed we will email you an invoice and a confirmation of what has been purchased.
Once your order has been packaged and shipped from the Otago Museum Shop, we will send a shipping confirmation email which contains a tracking number.
Please note in the instance where: there is no business name, the address is incorrect, or a customer does not organize necessary alternative delivery or collection arrangements with the courier, parcels may be returned to us as undeliverable and may incur a courier redelivery fee.
Shipping will be calculated and shown at the checkout before payment is confirmed.
Bulky or large items may have a special shipping cost. Due to the nature or large size of some items, combined shipping may not always be available (this will be noted within the products description).
Please note: Island addresses (such as Waiheke) may sometimes be subject to a courier company surcharge which is not shown at checkout. If this applies, we will ring to discuss before shipping your order.
We aim to process and ship your order the next business day, with the exception of the Christmas/New Year holiday periods where there may be an additional day before shipment.
Delivery normally takes 1 – 3 business days for courier companies to deliver. Please allow slightly longer in the case of rural deliveries or unusually busy periods.
All delivery-time targets are subject to circumstances beyond our control.
If a longer delivery time applies to a particular product, this will be clearly shown alongside the product description or we will advise.
Click and Collect
We offer a Click & Collect service from the Otago Museum Shop.
If you would like to pick your order up simply select 'Click & Collect' at the checkout, and freight charges will be automatically removed from your order total.
You may collect any time between 9am – 5pm. Orders are usually ready for collection within one business day (but if it is more urgent, please contact us, we can usually accommodate your request).